- digitalwebconnect@gmail.com
- 91, Vivekananda Sarani Rd, Sukhpally, Haltu, Kolkata, West Bengal 700078
Privacy Policy
1. Introduction
Digital Web Connect Private Limited ("DWC", "Company", "we", "our", or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request a quotation, purchase our services, or otherwise interact with our business.
Our services include website development, software and application development, CRM and ERP solutions, digital marketing, SEO, advertising support, call centre services, customer support, and related IT and business services. This policy applies to visitors, prospective clients, existing clients, business representatives, and other individuals whose information we process in connection with our business.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
2.1 Personal and Contact Information
This may include:
- Full name.
- Business name and job title.
- Email address.
- Telephone number and country code.
- Business or billing address.
- Other contact information you voluntarily provide.
2.2 Enquiry and Communication Information
When you submit a contact form, request a quotation, or communicate with our team, we may collect:
- The information you enter into our forms.
- Details of your requested services.
- Project requirements and business objectives.
- Emails, messages, and relevant communication records.
- Feedback, complaints, and support requests.
2.3 Payment and Transaction Information
When you purchase our services, we may receive information relating to the transaction, such as:
- Customer name and billing information.
- Transaction reference and payment status.
- Amount paid, currency, and payment date.
- Invoice and service purchase details.
- Limited payment information made available by the payment processor.
Payments may be processed through third-party payment providers. Your card details and other sensitive payment credentials are generally handled by the relevant payment provider rather than stored directly by DWC, unless a different arrangement is expressly disclosed and lawfully implemented. Please review the privacy policy of your payment provider for information about its own data practices.
2.4 Technical and Usage Information
When you visit our website, certain information may be collected automatically, depending on our website configuration and your browser settings. This may include:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and approximate visit duration.
- Referring website or source.
- Website interactions and diagnostic information.
- Cookies and similar technologies.
The information collected depends on the technologies enabled on our website.
2.5 Information Provided by Business Clients
Where we provide services to a business client, we may process information about its employees, representatives, customers, or other contacts. Where DWC processes such information on behalf of a client, the client's instructions and the applicable contract may determine our role and responsibilities.
3. How We Use Personal Information
We may use personal information for the following purposes:
Providing services:
To understand project requirements, prepare quotations, deliver services, manage accounts, and provide technical or customer support.
Processing payments:
To confirm transactions, issue invoices, reconcile payments, and maintain financial records.
Communication:
To respond to enquiries, provide project updates, address complaints, and communicate important service information.
Business administration:
To manage contracts, maintain records, process billing, and perform other legitimate business operations.
Marketing:
To send relevant business communications, service updates, offers, or promotional information where permitted by law and subject to applicable consent or opt-out requirements.
Website improvement:
To understand website usage, identify technical issues, and improve our website's performance and user experience.
Security and fraud prevention:
To detect suspicious transactions, protect our systems, investigate misuse, and maintain the security of our services.
Legal compliance:
To meet applicable tax, accounting, regulatory, contractual, and legal obligations.
We will not use personal information for purposes that are incompatible with the applicable legal requirements without an appropriate lawful basis.
4. Legal Basis for Processing
Depending on the applicable law and the nature of our activities, we may process personal information where:
- It is necessary to provide a service you have requested.
- It is necessary to take steps requested by you before entering into a contract.
- We have a legitimate business purpose that does not override applicable privacy rights.
- You have provided consent where consent is required.
- Processing is necessary to comply with legal obligations.
- Another lawful basis permits the relevant processing.
Where processing relies on consent, you may withdraw that consent subject to applicable law. Withdrawal does not automatically invalidate processing lawfully completed before the withdrawal.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to support website functionality and understand visitor interactions. These technologies may be used to:
- Remember certain website preferences.
- Maintain essential website functionality.
- Measure traffic and usage.
- Diagnose technical issues.
- Evaluate advertising or marketing performance.
- Support relevant marketing activities where permitted.
The specific cookies used will depend on the tools and integrations installed on our website. Where required by applicable law, we will seek consent before placing non-essential cookies or activating relevant tracking technologies. You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Sharing and Disclosure of Information
We do not sell personal information as a standalone commercial product. We may share information with appropriate third parties when necessary for legitimate business purposes, including:
Payment service providers:
To process payments, confirm transactions, prevent fraud, and manage refunds.
Hosting and technology providers:
To host our website, operate our systems, provide email services, and maintain technical infrastructure.
Analytics and advertising providers:
To measure website performance and manage marketing activities where applicable.
Business service providers:
To support accounting, administration, communications, and customer service.
Professional advisers:
To obtain legal, accounting, compliance, or other professional assistance.
Government and regulatory authorities:
Where disclosure is required by law, a lawful order, or a valid regulatory request.
Business transactions:
Where reasonably necessary in connection with a merger, restructuring, acquisition, or transfer of business assets, subject to applicable legal requirements.
We expect relevant service providers to handle information appropriately and apply safeguards consistent with their role and applicable law.
7. International Data Transfers
DWC may work with clients, suppliers, and service providers located in different countries. As a result, personal information may be transferred to, accessed from, or processed in another jurisdiction where legally permitted. Where applicable, we will take reasonable steps to ensure that international transfers comply with relevant legal requirements and that appropriate safeguards are used. The privacy protections available in another jurisdiction may differ from those available in your country.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements. Retention periods may depend on:
- The nature and duration of the business relationship.
- Contractual and financial recordkeeping obligations.
- Tax and accounting requirements.
- The need to resolve disputes or enforce agreements.
- Security, fraud prevention, and legal compliance requirements.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law and legitimate retention requirements.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure. Depending on the circumstances, these measures may include access controls, account permissions, secure communications, system monitoring, backups, and other appropriate safeguards. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should avoid sending passwords, full payment card details, or other highly sensitive information through ordinary contact forms or unsecured communication channels. If you believe your information has been compromised in connection with our services, please contact us promptly.
10. Your Privacy Rights
Subject to the laws applicable to your circumstances, you may have rights to:
- Request information about the personal data we process.
- Request access to relevant personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Raise a complaint or seek an available legal remedy.
- Opt out of certain marketing communications.
The availability and scope of these rights may differ depending on your location, the type of information involved, and applicable legal requirements. To exercise a right, please contact us using the details provided below. We may need to verify your identity before processing a request. We will respond within the period required by applicable law.
11. Marketing Communications
We may send business-related information, service announcements, or promotional communications where permitted by law. You can opt out of promotional emails by using the unsubscribe facility, where available, or by contacting us directly. Even if you opt out of marketing communications, we may continue to send essential transactional or administrative messages relating to purchases, invoices, active projects, security, or contractual obligations.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, social media services, or other external resources. Those services operate under their own privacy policies and terms. DWC does not control the independent privacy practices of third-party websites and is not responsible for their policies or content. We encourage you to review the relevant policies before submitting personal information to third parties.
13. Children's Privacy
Our website and business services are intended primarily for businesses and individuals who are legally capable of entering into the relevant transactions. We do not knowingly seek to collect personal information directly from children in circumstances where such collection is prohibited by law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take any action required by applicable law.
14. Personal Data Breaches
If we become aware of a personal data breach affecting information for which we are responsible, we will assess the incident and take reasonable steps to contain and address it. Where notification is required, we will notify the appropriate authorities and affected individuals in accordance with applicable law.
15. Privacy Law Compliance
DWC will handle personal information in accordance with the privacy and data protection requirements applicable to its activities. These may include relevant provisions of India's Digital Personal Data Protection Act, 2023, and associated rules and notifications to the extent in force and applicable, as well as other applicable legal requirements.
Where a client or individual is located outside India, additional privacy obligations may apply depending on the nature of the processing and the relevant jurisdiction. This policy should be read together with any applicable contract, privacy notice, or data-processing agreement.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website technologies, data-handling practices, or legal obligations. The updated policy will be published on our website with a revised effective date. Where required by law, we will provide additional notice or obtain consent for material changes.
17. Contact Us
For privacy-related questions, requests, or complaints, please contact:
Contact:
Digital Web Connect Private Limited
Email:
Website:
Telephone:
Please include sufficient information to help us understand and respond to your request. Avoid including unnecessary sensitive personal information in your initial message.
